Refund Policy

This Refund Policy applies to AustroSystems technical operations services.

Technical Services

Fees, cancellations, and any refund terms for technical operations services are defined in the applicable proposal or order. Fees for work already performed or reserved service capacity are generally non-refundable.

How to Request a Refund

Send refund requests to contact@austrosystems.com with the customer name, purchase email, order reference, service, and reason for the request.

Processing

Approved refunds are returned to the original payment method when possible. Bank, card, and payment provider processing times may vary.

Cancellations

Customers may cancel future recurring service according to the applicable order or by contacting support. Cancellation stops future charges but does not automatically refund work already performed or capacity already reserved.

Abuse and Exceptions

We may decline refund requests involving abuse, fraud, repeated refund activity, violation of the Terms of Service, or substantial use of delivered work.

Contact

Email: contact@austrosystems.com.